When you first contact us by phone you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem. Our adviser will decide on a course of action to help you resolve your issue or they will make an appointment for you to discuss it in more detail. This might be by phone or face-to-face at one of our offices.
Our advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our staff are trained to advise on virtually any issue including:
Citizens Advice advisers use all the latest information so that you are armed with the best and most accurate advice.