22.5hrs per week
£24,500 – £27,000 FTE (depending on experience)
3-year fixed term (with the potential for extension)
Based in Guildford (some homeworking)
We are looking for a team player with a ‘can do’ attitude to join our highly successful Welfare Benefits Services for people affected by Cancer. You will report to the Macmillan Project Manager and provide a welfare benefits advice service to people affected by cancer with the aim of maximising their income.
You will manage a caseload, assisting clients to access their entitlements to welfare benefits and other sources of financial help. The Service is delivered through outreach at the Fountain Centre where you’ll support clients face-to-face, by telephone or email. You’ll also work one day per week at our offices or from home to support our wider Macmillan service.
You will have a good knowledge and understanding of the welfare benefits system and the ability to interview and support clients in a sensitive but empowering way. You will also have strong IT skills and be able to communicate clearly and effectively face-to-face, in writing and over the phone.
Whilst experience of working within Citizens Advice would be desirable, we will happily support the right person through Citizens Advice accredited training to enable them to carry out the role through a trainee caseworker role.
The Citizens Advice service values diversity, promotes equality, and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.
You can find out more information about the role in the job pack. If you would like to apply please complete the application form and diversity monitoring form after reading the guidance notes. The closing dates for applications is 10am on Monday 14 June 2021.