We are looking for a team player with a ‘can do’ attitude to join our highly successful Macmillan Welfare Benefits Service. You will report to the Macmillan Project Manager and provide a welfare benefits advice service to people affected by cancer with the aim of maximising their income.
You will manage a caseload, assisting clients to access their entitlements to welfare benefits and other sources of financial help. The Service is delivered mainly by telephone or settings appropriate to the client group via outreach in health settings.
You will have a good knowledge and understanding of the welfare benefits system and the ability to interview and support clients in a sensitive but empowering way. You will also have strong IT skills and be able to communicate clearly and effectively face-to-face, in writing and over the phone.
Whilst experience of working within Citizens Advice would be desirable, we will happily support the right person through Citizens Advice accredited training to enable them to carry out the role.
We have funding for a full-time post but welcome your application if you are interested in part-time or full-time work.
You can find out more information about the role in the job pack. If you would like to apply please complete the application form and diversity monitoring form after reading the guidance notes. The closing dates for applications is 10am on Friday 28 February 2020. We reserve the right to close applications early.