Trainee Adviser and Project Worker
7th October 2021
by manager in Jobs
25 hours per week
£9.50 per hour
6 months fixed term
Based in Guildford Due to the ongoing pandemic some flexibility around location of work may be required, such as some home working, but it is expected that you will be within a commutable distance of the advertised role location.
This is an exciting opportunity to get experience and training as both an adviser, as well as taking part in improvement projects.
This role offers the opportunity to become a trained advice giver (either at assessor or full advice level). Once trained, you’ll
- talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with,
- find information about the clients’ problems and help them to understand their options,
- support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation,
- write a summary of the clients’ problems and what action you’ve taken,
- look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.
Some examples of what you could do:
- help client with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to,
- explore what benefits a client is entitled to and help them to complete a benefit application form,
- help a client who has problems with their landlord to understand their housing rights.
These roles will have the opportunity to support and take part in a number of projects across our local office including:
- Research and Campaigns projects – helping to deliver this key aim of the organisation by researching key topics, identifying injustice, and supporting us to influence for improvements,
- Service development projects – we’re always looking to improve how we deliver advice for our community, from how we improve answering calls, to how we can try new channels like video or support people in their community through outreach. In these projects you’ll work with our team to plan and monitor progress – as well as supporting their delivery.
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce
You can find out more information about the role in the job pack. If you would like to apply please complete the application form and diversity monitoring form. The closing date for applications is Friday 22 October 2021.